When you request pricing from an ADRG representative, do you receive the pricing in a timely fashion?
Yes, Most of the time
No, Almost never
When you request pricing from an ADRG representative, how quickly do you expect a response?
Within 2 hours
Within 2 business days
Depends on complexity of request
Do the pricing estimates you receive from ADRG reflect the project specifications you outlined in your request?
Do you feel that the ADRG Estimator asks relevant questions or offer useful suggestions regarding pricing?
Thinking of the cost of data collection, with “5” being the most expensive firm in the industry and “1” being the least expensive firm in the industry, where would you place American Directions in terms of pricing?
Does ADG typically hold to the initial pricing estimate?
Yes, the final price typically comes in where I expected
No, there are usually price changes, but I understand they result from changes in length or incidence
No, there are usually price changes, and I really don’t understand the reasoning for the changes.
Are your scheduling requests responded to in a timely fashion?
Thinking about the time it takes to get a survey done, do the fielding schedules you receive from ADRG typically take longer than you expect, about what you expect, or less time than you expect to complete a project?
Longer than you expect to complete a project
About what you expect to complete a project
Less time than you expect to complete a project
Thinking of the time it takes to setup a CATI program, is the amount of time ADG takes for setup:
Too quick to get setup, leading to potential errors
Just about what you expect for setup
Too long to get project setup
Are the data files you receive back:
Complete and correct all of the time
Complete and correct most of the time
Infrequently Complete and correct
Do you feel you are sufficiently informed as to the status of any projects when they are in the field?
Do you feel that the Client Services Representatives clearly understand and communicate the details of your projects?
When you have a question or make a request of a Client Services Representative, do you receive a timely response?
Is the information you receive from Client Services Representatives accurate?
Have you ever listened to calls being made on your behalf by American Directions interviewers
How would you characterize the CONSISTENCY of interviewer quality?
Consistently good across most projects
Generally good, with some unacceptable interviewers
Pretty much the same as any data collector
Generally poor, with some good interviewer here and there
Consistently bad across most projects
Does ADG deliver on your QUOTA TARGETS?
Yes they consistently hit quota targets
Yes they hit the targets regularly with only a rare miss here and there
No they miss targets as much as they hit them
No they miss targets frequently
Some clients have multiple data collection vendors. How many different firms do you work with for telephone data collection?
Five or more
If you work with more than one firm, which statement applies to you?
ADG is my primary choice for data collection
ADG is not my primary choice for data collection, but they are in the top three choices
I will only work with ADG in the busiest times, when all my other choices are booked
ADG is no longer on my vendor list
Are you interested in multilingual telephone data collection capabilities beyond Spanish?
[IF YES] What language(s) would you be interested in?
Click on drop down list to select
As you consider what you need in a telephone data collector, are there any particular STRENGTHS that come to mind when thinking about American Directions versus other data collectors? [VERBATIM]
As you consider what you need in a telephone data collector, are there any particular WEAKNESSES that come to mind when thinking about American Directions versus other data collectors? [VERBATIM]